Refund Policy

Last Updated: August 24, 2026

This Refund Policy outlines the terms regarding the return of deposits and adjustments upon the cancellation or termination of GSFF Net services, in accordance with our Standard Contract of Service and Code of Commercial Practice.

• Security Deposit Eligibility: If a security deposit was furnished for pre-paid or post-paid devices at the time of installation, this amount is strictly refundable upon the expiry or termination of the service contract.
• Outstanding Dues Adjustment: Prior to issuing any refund, the security deposit will first be adjusted against the final bill or any other outstanding dues payable to the company.
• Processing Timeline: After adjusting for any outstanding arrears, the remaining refund amount will be paid to the consumer within 30 working days of the service termination.
• Refund-Related Complaints: If a consumer files a formal complaint specifically regarding the refund of an amount, GSFF Net will ensure the matter is investigated and resolved within a maximum turnaround time (TAT) of 15 days.