Terms and Conditions

Last Updated: August 24, 2026

Welcome to Green Super Fast Fiber Net (SMC) Pvt Ltd (GSFF Net). These Terms and Conditions govern the provision of our internet services. By utilizing our services or devices, you legally agree to abide by these terms.

1. Company Profile and Contact Information

• Company Name: Green Super Fast Fiber Net (SMC) Pvt Ltd.
• Registered Office: Office # 1, Sharyar Plaza Near Allied Bank, Chatta Bakhtawar, Islamabad, Pakistan.
• Licensing: We are registered and licensed by the Pakistan Telecommunication Authority (PTA) as a Class Value Added Licensed Services provider.
• Helpline / Contact Numbers: 0311-1100729 and 0315-5166664.
• Email Support: support@gsffnet.com.

2. Service Provisioning and Agreement

• Commencement: The service agreement officially begins on the “Commencement Date,” which is the date when the device installation and commissioning at the consumer’s premises are completed.
• Fairness: Services shall be provided to consumers in a fair, transparent, efficient, and non-discriminatory manner.
• Consumer Choice: Consumers have full liberty to select the operator and available services according to their own choice.

3. Tariffs, Charges, and Billing

• Prior Information: Consumers will be informed of the exact costs prior to purchase, with explicit disclosure of tariff rates and applicable taxes.
• Tariff Changes: No change in tariff shall be imposed by the operator without a prior notice of seven (7) days. This notice will be placed on the website and may be served via personal service, registered mail, courier, telephone, fax, email, SMS, invoice, or print media.
• Taxes: Any governing duties and taxes (Federal, Provincial, and Local) shall be paid by the consumer.
• Billing Options: A soft copy of the itemized bill will be emailed to the consumer free of cost. Consumers can request a hard copy of the itemized bill, which will bear reasonable charges.

4. Equipment Ownership and Service Warranty

• Title of Device: The title and ownership of the GSFF Net device shall always remain with GSFF Net during the entire term and afterward. Upon the expiry or termination of the agreement, the consumer must hand over the device installed at their premises to GSFF Net in good working condition.
• Warranty: The device will be replaced or repaired by the service provider at no cost to the consumer during normal working hours within the agreement term.
• Warranty Exclusions: The service warranty strictly excludes damages caused by accidents, acts of God, unauthorized repairs, sabotage, misuse, tampering, power surges, lightning, blown fuses, or the consumer’s failure to strictly comply with operating instructions provided by GSFF Net.

5. Consumer Obligations and Restrictions

• Lawful Use: The consumer agrees not to use the services or devices for any unlawful or abusive purpose, and must comply with all federal, provincial, and local laws.
• No Resale: The resale of GSFF Net services or devices is strictly prohibited.
• Device Integrity: The consumer may not program, alter, or use the device in any manner that causes malfunctioning or damage.
• Notification Requirements: The consumer must inform the service provider in writing regarding any changes to their contact details, or if they become aware of any loss, deterioration, or damage to the device.

6. Service Interruptions and Outages

• Planned Outages: In the case of planned network system enhancements, updates, or upgrades, the consumer shall be given a thirty (30) days prior service interruption notice.
• Unforeseen Interruptions: In the case of unforeseen technical faults, GSFF Net shall inform the consumer regarding the reasons for the interruption and the expected time for the restoration of services.

7. Suspension, Disconnection, and Restoration

• Notice Period: GSFF Net shall give a fifteen (15) days prior notice to consumers before the suspension or disconnection of services. This notice will clearly state the reasons and the actions required by the consumer to avoid disconnection.
• Non-Payment: Non-payment of the bill for two months may result in the suspension of service. Services will be completely terminated if dues are not paid for three consecutive months.
• Protection of Paid Services: GSFF Net shall not suspend or disconnect a specific service for which the consumer has paid all dues, even if the consumer has defaulted on payments for other services.
• Emergency Access: The service provider shall not deny access to emergency numbers to a consumer if the service is suspended for any valid reason.
• Restoration: Services shall be restored within twenty-four (24) hours once the consumer has taken remedial steps and cleared all dues to rectify the issue to the satisfaction of GSFF Net.

8. Withdrawal and Termination of Services

• Consumer’s Right: The consumer may withdraw the usage of services under this agreement at any time during the billing period without assigning any reason or notice.
• Operator’s Right: GSFF Net may withdraw the provision of services, provided that the Authority (PTA) approves the withdrawal and the affected consumers are given at least 90 days prior written notice.
• Disconnection Fees: In case of disconnection, no fees shall be levied by the service provider; however, reconnection fees (if applicable) will be charged.

9. Security and Confidentiality

• Privacy: GSFF Net and its employees shall maintain the confidentiality of consumer information, protect consumer privacy, and assure a secure network.
• Data Protection: No information about the consumer’s use of the network or services will be made available to any third person unless agreed by the consumer or required by applicable law.

10. Complaint Handling and Dispute Resolution

• Registration: All complaints must first be filed with GSFF Net, and the consumer will receive a unique complaint number along with a specific timeframe for redressal.
• Turnaround Time (TAT): Complaints regarding Quality of Service or faults must be resolved within a maximum of 48 hours. Billing matters will be resolved within a maximum of 7 days. Standard complaints must be redressed as soon as possible, but not later than three (3) working days.
• PTA Escalation: If the consumer is not satisfied with the resolution or receives no response within three (3) working days, they may escalate and file a complaint with the PTA Consumer Protection Directorate via email at complaint@pta.gov.pk or other specified means.
• Arbitration: If a dispute cannot be peacefully resolved, parties may invoke arbitration by a mutually agreed Arbitrator whose award shall be final and binding.

11. Force Majeure

• GSFF Net shall not be held liable for any failure of performance due to causes beyond its reasonable control, including but not limited to acts of God, fire, storms, cable cuts, national emergencies, riots, strikes, or any law, order, or regulation of any government authority.

12. Governing Law

• The provision of services and these terms and conditions are governed by and construed in accordance with the laws of Pakistan. This includes the Pakistan Telecommunication (Re-organization) Act 1996, Pakistan Telecommunication Rules 2000, and the Telecom Consumer Protection Regulations (TCPR) 2009.